Frequently Asked Questions
How do OIAM Natural Essentials products differ from other skincare brands?
We stay true to our 3 non-negotiables - natural, practical, actually works. Everything that we do, every decision we have to make, every product that we release has to have all 3. If it's natural but will break the bank, we'll find the best natural plant-powered alternative that also adheres to our quality standards. All the more, if it's practical but doesn't work, that won't be part of our brand.
We only believe in the powers of clean natural plant-based products.
What skin types are OIAM Natural Essentials suitable for?
We are proud and forever committed to producing products that suit all skin types whether dry, oily, combination, hypersensitive, mature or young.
Do you test on animals?
Never. Our products are for humans so common sense tells us we should only test on humans too. We're cruelty-free for life. Plus, we love our animal friends.
Are your products safe to use during pregnancy?
We make it a point to ensure our products are all natural, no chemicals, vegan, and formulated with clean ingredients. We provide our full ingredient list in every product page here in our site and even have warnings when necessary. While we have existing gorgeous blooming pregnant women who love our products, it's ALWAYS best to consult your doctor first before using our products.
What is the shelf life of OIAM Natural Essentials products?
All of our products have an optimal 12-month shelf life.
What temperature should OIAM Natural Essentials products be stored?
Products, in general, perform best when stored at room temperature, and out of direct sunlight.
HOW TO ORDER
We made sure that ordering your natural essentials is as easy as chatting with a friend.
Simply visit our Shop page and select the product you would like to order. Add desired quantity and click add to cart. Do the same to all the products you would like to shop. Confirm the items in your cart and proceed to easy checkout.
If you're coming from our Facebook Messenger, from the Main Menu, click Products under Shop and select the items you would like to order. You will be asked to provide the order quantity and information necessary to process your order. THAT'S IT!
We will then send you an Order Confirmation Email with the payment details.
Once paid, simply email us your proof of payment and we will then ship out your order and notify you.
We will be as giddy as you are waiting for your order to arrive!
We currently offer the following payment methods:
- Cash On Delivery - Applicable nationwide orders. Minimum COD fee of Php50 on Metro Manila and Php150 on provincial on top of total order amount and shipping fee will be collected.
- Bank Deposit - Currently accepting BPI, BDO, Metrobank deposits. Bank details will be sent after submitting order.
- PayPal Express Checkout - Conveniently complete order and payment process by clicking the PayPal button in your Cart page. PayPal fees apply.
We currently offer the following shipping methods:
- Regular Shipping - Metro Manila - 3 to 5 business days - Up to 1.0 kg - Php80
- Cash On Delivery - Metro Manila - 3 to 5 business days - (Shipping Fee + P50 Courier Service Charge) - Up to 1.0 kg - ₱130.00
- Regular Shipping - Provincial - 5 to 7 business days - Up to 1.0 kg - Php150
- Cash On Delivery - Provincial - 5 to 7 business days - (Shipping Fee + P150 Courier Service Charge) - Up to 1.0 kg - ₱300.00
- International Shipping - 10 to 15 business days - (contact for calculated amount)
Tracking Numbers along with the link to track the orders are sent once orders are shipped out.
RETURNS & EXCHANGE
Since our products are for either food grade and for oral hygiene, we currently do not accept returns and exchanges to ensure the best and cleanest state of our stocks.
We're beyond happy and willing to ship our products anywhere in the world. You may send your order by indicating the location upon check out or via our Facebook Messenger, or email us at email@example.com.
BECOME A STOCKIST
We know that OIAM Natural Essentials products are one in a million. Thus, the brand name. ;) Help us spread the word more and reach a wider audience by becoming our stockist! Feel free to email us at firstname.lastname@example.org for wholesale inquiries.